Microsoft Dynamics Customer Engagement (CE)—formerly Microsoft Dynamics 365 Customer Relationship Management (CRM)—is a sophisticated solution that digitally transform your business, ready for a smart customer management. CE integrated your business process, from initial database through sales process into service and support, to become automated and intelligent from sales automation, marketing, customer service, field service, and project service automation. And with cloud-based application, create intelligence insight and manage your services thoroughly, anywhere and anytime.
You can combine your sales and marketing operations, personalize your customer experience, to gather insight for effective engagement and service. From those, you can pick the best resource and get the right support team with improved scheduling. Confidently manage projects and empower your service professionals through collaborative tools, and gain access to your CRM data from cloud platform. Transform and accelerate your business growth.
Many benefits you can get with Dynamics 355 CE:
- Boost productivity with a streamlined workspace, and get a full view for your customer management, also with collaboration with other apps such as Microsoft Teams and Power BI
- Get the intelligent insight with AI-based suggestion to build communication and resolve issue of your customer quickly
- With cloud-based application, work easier—anywhere, everywhere—with 99.9% uptime SLA by Microsoft
- Make a better decision with automatic, real-time insight for making priorities within each customer
- With a complete 360-degree view of each customer profile and history, you can analyse customer behaviour and it’s easier to provide personalised customer experience
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